The most dangerous assumption in product development is believing y...

The most dangerous assumption in product development is believing your software will only be used the way you designed it. We spend months building clean workflows and logical navigation, yet the moment a user touches the interface, they find a way to bypass our intent. This isn't a failure of the user; it is a failure of our feedback loops. When you stop watching how people actually struggle with your system and start defending how it was "meant" to work, you lose your ability to improve. Real resilience comes from observing the friction points you didn't anticipate, rather than just polishing the ones you did. The next time you review a session recording or a support ticket, look for the intent behind the error rather than the error itself.

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